Refund policy

RETURNS

Only items that have been purchased directly from The Aloha Elixr website can be returned to Aloha Elixir. Aloha Elixir products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Items that have been purchased directly through the Aloha Elixir online store are eligible for return within 15 calendar days from the date the order is delivered. Items must be completely unused and in the same condition in which they were received. Due to the nature of our product, any used cases or jars cannot be returned under any circumstances. Shipping cost are the customers responsibility for all returns.

DAMAGED, DEFECTIVE OR MISSING MERCHANDISE

Please report damaged, defective, or missing merchandise no later than 5 business days of delivery by emailing alohaelixir@gmail.com. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for a response.  

If your case experiences shipping damage please be sure to take a photo of any and all packaging/boxes/foam received, as it is required for insurance damage claims.  Failure to do so can mean the denial of insurance claims.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.